Refund policy

FreshShare Refund & Cancellation Policy

Last Updated: July 30, 2026

At FreshShare, we strive to provide transparent marketing and promotional services to vacation property owners. This Refund & Cancellation Policy explains how cancellations, subscription payments, and refunds are handled.

By purchasing or subscribing to FreshShare services, you acknowledge and agree to the terms outlined below.

1. Subscription Cancellation

FreshShare subscription services are offered on a recurring monthly basis.

Customers may cancel their subscription at any time.

To cancel, customers may:

  • Contact FreshShare customer support.

  • Use any available cancellation option provided through their account or payment platform.

Once cancellation is processed, no future recurring charges will be applied.

Cancellation does not require the customer to provide a reason.

2. Refund Policy for Subscription Services

FreshShare subscription payments are generally non-refundable.

Because FreshShare services include account setup, marketing exposure, platform access, and ongoing service availability, payments already processed are considered earned and will not be refunded.

Customers who cancel their subscription will continue to have access to any services included in their active billing period, unless otherwise stated.

3. Free Trial Period

If FreshShare offers a free trial period, eligible customers may use the service during the trial period without being charged.

At the end of the trial period, the customer’s selected payment method may be charged according to the subscription plan selected during registration.

Customers may cancel before the end of the trial period to avoid future charges.

4. Customized Marketing Programs

FreshShare may offer customized marketing services, including Demand Generation Programs or other personalized marketing solutions.

Due to the customized nature of these services:

  • Payments are non-refundable once work has begun.

  • Fees cover planning, preparation, marketing strategy, resources, and services allocated specifically for the customer.

  • Cancellation after service initiation does not qualify for a refund.

If a customized program has not yet started, FreshShare may review refund requests on a case-by-case basis.

5. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers agree to contact FreshShare first to attempt to resolve any billing concern.

Unauthorized chargebacks or payment disputes related to properly authorized charges may result in account suspension or termination.

6. Changes to This Policy

FreshShare reserves the right to update this Refund & Cancellation Policy at any time.

Any changes will be posted with the updated revision date.